We happily offer store credit or exchanges on regular priced and pre-ordered items that are sent back to us within 14 days of receipt. Items received after 14 days will not be eligible for exchange or store credit. All merchandise must be returned unworn, unwashed, in their original condition and packaging. Tulle skirts sent in boxes smaller than the box they were sent in and/or without protective packaging will be refused. Alexandra Grecco has the right to deny a return if the merchandise returned does not meet our return policy requirements. Please note that sale items are FINAL SALE.
To return your product for store credit or exchange, please follow the instructions below:
1) Email firstname.lastname@example.org with your order number with request for store credit or exchange and we will issue you a return confirmation number.
2) Ship the items and receipt form to the address provided via email with any traceable shipping method. Please make sure your package is prepaid. Once we receive your package we'll promptly exchange or send a confirmation email with a store credit number. Claims for packages lost or damaged in transit must be made by the shipper.
The customer is responsible for return shipping costs as well as items lost or damaged. We recommend that you insure your package and use a shipper, such as USPS Priority Mail, UPS, or Federal Express that allows you to track your package. We do not accept CODs. For exchanges, you may be asked to send additional payment for return shipping depending on destination.
We carefully inspect all of our pieces before they leave our shipping center. If ever an item arrives damaged, it must be reported to customer service immediately - within 24 hours of receipt. Some of our fabrics are lightweight and delicate in nature, so please be careful when trying on, especially while zippering. We cannot offer repairs or replace items that have been damaged due to customer error.