Customer Service
Customer service can be reached by emailing info@alexandragrecco.com

 

Domestic Orders
All orders within the domestic US will be shipped on business days (Monday through Friday, excluding holidays). All orders have a processing time of 1-2 business days if the merchandise is in stock.  All domestic orders are shipped via USPS priority mail which includes tracking.  Overnight shipping is available.  

 

International Orders
International orders are shipped via USPS Priority Mail and on average take 6-10 business days.  We also offer an Express International option, which takes 3-5 business days.   All duties and taxes are the responsibility of the customer and not Alexandra Grecco.  All international packages are subject to customs and we have no control over the length of time customs may keep your package. Please ensure that you list a secure shipping address. We are not responsible for lost, stolen or damaged packages once they have left our warehouse.  If your item is lost or damaged during shipping, please contact USPS directly.

 

Pre-Orders
We offer some of our pieces to order ahead of their production schedule at a discounted rate.  You can order these pieces, reserving your size and color, and we will add your selection to our production run and ship them to you as soon as they are available. The expected ship date for pre-ordered merchandise is noted on the product page. We do our best to keep these dates accurate; however, please be aware that we may experience delays.  Pre-orders are available for exchange or store credit only and cannot be canceled once they have been placed.   Please note that we cannot rush pre-orders.  If you need to ensure an item from our pre-order selection reaches you before a certain date, you can request a custom order by emailing us or choosing the custom option under skirts to ensure you receive the item in time - we will need approx 1-2 weeks to complete custom orders.  Custom orders are FINAL SALE.

 

If you have pre-ordered an item along with an in-stock item, please note that the in-stock items will be held until the pre-ordered item(s) are available and they will ship together.  We strongly advise you to place a separate order if you would like your in stock item to ship immediately.  

 

Custom Orders

Please email info@alexandragrecco.com regarding custom orders/sizing or find our custom tulle skirt options listed in the Skirts page.  Custom orders are FINAL SALE.

 

Return Policy

We happily offer store credit or exchanges on regular priced and pre-ordered items that are sent back to us within 14 days of receipt.  Items received after 14 days will not be eligible for exchange or store credit.  All merchandise must be returned unworn, unwashed, in their original condition and packaging.  Tulle skirts sent in boxes smaller than the box they were sent in and/or without protective packaging will be refused.   Alexandra Grecco has the right to deny a return if the merchandise returned does not meet our return policy requirements.  Please note that sale items are FINAL SALE. 

 

To return your product for store credit or exchange, please follow the instructions below:

1) Email info@alexandragrecco.com with your order number with request for store credit or exchange and we will issue you a return confirmation number.
 
2) Ship the items and receipt form to the address provided via email with any traceable shipping method.  Please make sure your package is prepaid. Once we receive your package we'll promptly exchange or send a confirmation email with a store credit number. Claims for packages lost or damaged in transit must be made by the shipper.

 

The customer is responsible for return shipping costs as well as items lost or damaged. We recommend that you insure your package and use a shipper, such as USPS Priority Mail, UPS, or Federal Express that allows you to track your package. We do not accept CODs.  For exchanges, you may be asked to send additional payment for return shipping depending on destination.

 

We carefully inspect all of our pieces before they leave our shipping center. If ever an item arrives damaged, it must be reported to customer service immediately - within 24 hours of receipt.  Some of our fabrics are lightweight and delicate in nature, so please be careful when trying on, especially while zippering.  We cannot offer repairs or replace items that have been damaged due to customer error.

 

Sales Tax
We do not currently charge sales tax for items being delivered to any U.S. state with the exception of New York where customers are subject to their respective sales tax.